Suitable Attendees
Any staff who need to ascertain information
from others in order to do their job to a high standard. Anyone who sees the
value in extracting the right information in the right way at the right time.
Course Content
By the end of this course, delegates will:
- understand the concepts of communication
- understand good and bad questioning techniques
- use techniques such as question funnelling, balancing questions and
hypothetical questions
- understand the importance of listening
- use listening techniques including paraphrasing, feedback and body language
- have gone through a number of exercises to ensure they have live practice
of all the above skills, and time to discuss the advantages and implications
of each
Duration
Half day
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