Suitable Attendees
Staff who have to negotiate internally
or externally to reach a win/win decision.
Course Content
By the end of this course, delegates will:
- understand the true meaning of negotiating
- recognise the three possible endings and their implications
- know the four phases of negotiating
- use tentative language
- be able to plan and use concessions effectively
- close a negotiation effectively
- understand the importance of listening
- have had practical experience of a negotiation during the course
Duration
One day
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