Suitable Attendees
People performing roles where interpersonal
communication is important, and where gaining co-operation is key to success.
Course Content
By the end of this course, delegates will:
- understand the components of co-operation
- have a full understanding of the four main behaviour types
- experience the benefits (and the difficulties) of co-operation
- practice effective use of giving and receiving criticism
- understand the importance of active listening
- understand how manipulation works and how to stop it
- react positively to negative behaviour
- understand and build self-esteem
Duration
One day
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